Shipping Info

Shipping Methods

We offer various shipping methods to ensure your rugs arrive safely and timely:

Shipping Areas

We currently ship to most locations across India. International shipping is available to select countries:

Domestic Shipping (India)

We deliver to all major cities and most rural areas within India. Some remote locations may require additional delivery time.

International Shipping

We ship to the following regions:

• North America (US, Canada)
• Europe (UK, Germany, France, Italy, Spain, and more)
• Asia Pacific (Australia, Japan, Singapore, etc.)
• Middle East (UAE, Saudi Arabia, etc.)

For international orders, please note that customs fees, taxes, and duties are not included in the product price or shipping cost. These charges are the buyer's responsibility.

Shipping Timeframes

Please note that all delivery timeframes are estimates and begin from the time your order is processed and shipped, not from the time of purchase. Factors that may affect delivery times include:

• Order processing time (typically 1-2 business days)
• Payment verification
• Product availability
• Shipping destination
• Customs clearance (for international orders)
• Local delivery conditions

We make every effort to ensure your order arrives within the estimated timeframe. You will receive tracking information once your order is shipped.

Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order by:

1. Logging into your account
2. Navigating to "My Orders"
3. Selecting the order you wish to track
4. Clicking on the "Track Order" button

If you have any questions about your shipment, please contact our customer service team.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns under the following conditions:

• Returns must be initiated within 30 days of delivery
• Items must be in original condition, unused, and with all original tags and packaging
• Custom-made or personalized rugs cannot be returned unless defective
• Return shipping costs are the responsibility of the buyer unless the item is defective or was shipped incorrectly

How to Return an Item

To return an item, please follow these steps:

1. Log into your account and go to "My Orders"
2. Find the order containing the item you wish to return
3. Click on "Return Item" and follow the prompts
4. Print the return shipping label (if provided)
5. Package the item securely in its original packaging if possible
6. Ship the package using the return label or your preferred carrier

Once we receive and inspect your return, we'll process your refund. Please allow 7-14 business days for the refund to appear in your account.