FAQ

To create an account, click on the "Register" button in the top navigation bar. You can register as either a buyer or a seller. Fill in your details, verify your email address, and you're ready to go! Buyer accounts are typically activated immediately, while seller accounts may require additional verification.

Buyer accounts allow you to purchase products, save favorites, leave reviews, and track orders. Seller accounts include all buyer features plus the ability to list products, manage inventory, process orders, and access sales analytics. Seller accounts require additional verification and approval from our team before you can start selling.

If you forgot your password, click on "Sign In" and then select "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. Reset links are valid for 24 hours.

To update your profile information, log into your account and click on your username in the top navigation bar. Select "Profile" from the dropdown menu. Here you can edit your personal information, shipping address, and account settings. Don't forget to click "Save Changes" after making any updates.

You can search for products using the search bar at the top of any page. Enter keywords related to the type of rug you're looking for. You can also browse products by category, filter results by price, size, color, material, and more to find exactly what you need.

All products on our platform go through a quality verification process before being listed. Additionally, you can check the seller's rating and read reviews from previous buyers. We encourage sellers to provide detailed information about materials, construction methods, and care instructions to help you assess quality. If you have specific questions, you can also contact the seller directly.

We accept various payment methods including credit/debit cards, UPI, bank transfers, and cash on delivery (for select locations). All online payments are processed through secure payment gateways to ensure your financial information remains protected. The exact payment methods available may vary based on your location and the seller's preferences.

Yes, in many cases you can negotiate with sellers. If you're interested in a product but would like to discuss the price, you can use the message feature on the product page to contact the seller directly. Bulk orders typically have more room for negotiation. Remember to be respectful in your communications and understand that some sellers may have fixed prices.

Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders (within India) are delivered within 5-7 business days with standard shipping. Express shipping options can reduce this to 2-3 business days. International orders usually take 7-21 business days, depending on the destination country and customs processing.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website. You can also log into your account, go to "My Orders," and click on the specific order to see its current status and tracking information.

We offer free standard shipping on orders above ₹2000 for domestic deliveries. International orders and orders below this threshold incur shipping charges based on weight, dimensions, and destination. Some sellers may also offer their own free shipping promotions, which will be clearly indicated on their product listings.

If you're not available when delivery is attempted, most carriers will leave a notice and attempt delivery again on the next business day. After multiple failed attempts, your package may be held at the local carrier facility for pickup. To avoid delivery issues, you can add delivery instructions during checkout or contact the carrier directly using the tracking information to arrange an alternative delivery option.

We accept returns within 30 days of delivery for most items. Products must be in their original condition with all tags and packaging intact. Custom-made or personalized rugs cannot be returned unless they're defective. Please note that the buyer is responsible for return shipping costs unless the item is defective or was shipped incorrectly. For detailed information, please visit our Shipping & Returns page.

To return a product, log into your account and go to "My Orders." Find the item you wish to return, click "Return Item," and follow the instructions. You'll need to select a reason for the return and print the provided return label if applicable. Package the item securely in its original packaging and send it back using the method specified in the return instructions.

Once we receive your returned item, we'll inspect it and process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution. Credit/debit card refunds typically take 5-10 business days, while bank transfers may take 7-14 business days. We'll send you an email notification when your refund has been processed.

If your product arrives damaged, please contact our customer service team within 48 hours of delivery. Take clear photos of the damage and provide your order details. For damaged items, we'll arrange a return shipping label at no cost to you and process either a replacement or a full refund depending on your preference and product availability.

To become a seller, register for a seller account on our platform. You'll need to provide business details, contact information, and documentation for verification. Our team will review your application and typically approve it within 2-3 business days if all requirements are met. Once approved, you can start listing your products and selling on our platform.

We charge a commission of 10-15% on each successful sale, depending on your seller tier and product category. There are no listing fees or monthly subscription charges for basic seller accounts. Premium seller accounts have additional features and lower commission rates for a monthly subscription fee. All payment processing fees are included in our commission.

To list products, log into your seller account and navigate to the "Products" section in your dashboard. Click "Add New Product" and fill in the required information including title, description, price, inventory, shipping details, and product images. Be as detailed as possible with your product information to help buyers make informed decisions. Once submitted, your listing will be reviewed and published if it meets our quality standards.

Payments are processed every 7-14 days for completed orders (after the return period has expired). The funds will be transferred directly to your registered bank account. You can view your earnings, pending payments, and payment history in the "Finance" section of your seller dashboard. We ensure secure and timely payments to all our sellers.